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Returns & Refund Policy

Our 14-day refund promise, explained simply.

Last updated: September 30, 2026

At ivoraTV we want every customer to be happy with their subscription. This Returns & Refund Policy explains what happens if the service does not work for you.

In short: if our service does not work for you and our support team cannot fix it, you can request a full refund or a replacement subscription within 14 days of your purchase.

1. Our 14-day guarantee

You may request a refund within 14 calendar days from the date of your purchase. This applies to every ivoraTV plan (1, 3, 6 or 12 months).

2. Contact our support team first

Most issues (app setup, device settings, buffering caused by the local network) can be solved in a few minutes. Before a refund can be approved, you must contact our support team so we can try to fix the problem:

Please include your order email address, the device you are using and a short description of the problem.

3. If the service still does not work: your choice

If our servers or service do not work for you and our team is unable to resolve the issue, you can choose one of the following:

  • Full refund of the amount paid, returned to the card used for the purchase; or
  • A replacement subscription (for example, a new line, a different server, or an extension of your subscription at no extra cost).

4. When a refund may not be possible

  • The request is made more than 14 days after the purchase.
  • You did not contact our support team or did not allow us a reasonable opportunity to solve the problem.
  • The problem is caused by factors outside our control, such as your internet connection speed, your internet provider, an unsupported or modified device, or a third-party app that is not recommended by us.
  • The account was suspended for a breach of our Terms & Conditions (for example, sharing or reselling access).
  • You simply changed your mind after using the service normally for most of the refund period.

5. How refunds are processed

Approved refunds are issued to the original credit or debit card used at checkout. We start the refund within 3 business days of approval; depending on your bank, it can take 5–10 business days to appear on your statement. Once a refund is issued, the related subscription is deactivated.

6. Chargebacks

If you have a problem with your order, please contact us before opening a dispute with your bank. We are committed to resolving every request quickly and fairly. Opening a chargeback may result in the immediate suspension of the account.

7. Contact

For any question about this policy, contact us at contact@ivoratv.com or on WhatsApp at +19173528355, or use our contact form.